:: Our Mission ::

“To be the preferred medical laboratory partner with a personal approach to delivering the innovative and consultative solutions that empower clients and improve lives.”

DCL BASES ITS SUCCESS ON HOW
WELL WE SERVE OUR CLIENTS

Therefore, we have a vested interest in enabling our clients to thrive. This requires that we thoroughly understand our clients’ needs and respond with creative, value-added solutions. To acquire the knowledge needed to make an impact, we must continually ask…

“How can we serve you better?”

Our goal of continual service improvement is powered by three core characteristics:

Interactive: We interact with our clients in order to gain awareness of short and long-term needs.

Responsive: Once we are aware of issues, we respond quickly and in a manner that provides not only an immediate fix but also a long-term resolution.

Consultative: We combine our experience with the understanding of our clients’ needs, enabling us to not only deliver service as expected, but to exceed that expectation by proactively pursuing solutions to clients’ ongoing challenges.

Key Service Features

Turnaround Time: Always a step ahead of industry standards. Other than diagnostic accuracy we view TAT as our most critical area of service.

Specimen Pick-up: DCL provides a variety of courier options that will meet your needs.

Report delivery: DCL provides effective and user-friendly report delivery options ranging from hand delivery to web-based report delivery.

TACS (Take All Client Specimens): With rare exception, DCL accepts all insurance companies.